FAQ


Frequently Asked Questions

Where will I get the transport?
The transport will collect you from the hotel on the day that your tour starts. The collection time of each trip will be given to you upon confirmation of your booking based on the trip that you have chosen.
When will the antigen test be taken?
This will be done at the start time of your trip. This will also be your first meeting, at the hotel, with the driver guide that will be leading your trip for its duration.
What happens if I want to leave the trip before it’s ended?
Should you wish to leave your trip early for whatever reason, you are more than welcome to do so. That said, your trip will be in 100% cancellation by that time and as such, you would not receive a refund. That said, if you are departing for a medical reason or an emergency of any kind, please speak to your guide and we will do our best to assist as best we can.
What happens if there is an unruly passenger on the trip?
People can be spirited. But we all know, sometimes, there is 1 bad egg that threatens the fun of the group. As such, we implore you to join us, putting your best foot forward. Should it be a matter of substance abuse, we will generally attempt to keep the person separate from the rest of the group or put them in a cab home – for your personal account. Should the issue be larger than this, right of admission will be reserved to preserve the integrity of the trip. We will always to find an amicable solution to any such issue and will endeavour to deal with it as quickly as possible.
What happens if I want to leave the trip before it’s ended?
Should you wish to leave your trip early for whatever reason, you are more than welcome to do so. That said, your trip will be in 100% cancellation by that time and as such, you would not receive a refund. That said, if you are departing for a medical reason or an emergency of any kind, please speak to your guide and we will do our best to assist as best we can.
What happens if I am late?
All trips are built in with some leeway – that said, our trips have a set departure time. Please ensure that you keep time during your stay with us. We cannot keep the group waiting for one or 2 people. Having said this, you are welcome to meet the group where they are – this can be done through uber or a transfer service that our team would be able to organise on your behalf, for your own account.

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Terms and Conditions:

Rate is subject to availability. Package inclusions are non-refundable. Optional Activities are at an extra cost and subject to availability. 50% Deposit payable upon booking.
Balance due 21 Days before start date